Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our return policy does not apply in the event of a change of mind or compatibility issues (if the product packaging has been opened). Before purchasing, always thoroughly verify that your device is indeed compatible with our accessories.

Return

To start a return, you can contact us at support@otofly.cn. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return address will be sent in the reply email.

Begin the return process within 30 days from the date of receipt of the product. The returned items should include all accessories and parts in the box as delivered. Any missing items will void the 30-day money-back guarantee.

After approval

If your return request is approved, please note that you will be responsible for return shipping and any associated costs. Please note, that shipping costs are non-refundable.

Taxes and fees

Please note that you are responsible for all taxes and fees associated with the return. If your return package is held at customs, you will be responsible for resolving the issue and any additional costs. We are not responsible for packages held at customs or any associated costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact at aotesierofficial@gmail.com.