Contact Us
We’re here to help with orders, product compatibility, returns, warranty claims, and general questions.
Send us a message using the contact form or email support@otofly.cn. Our team usually responds within 24 hours.
Support Hours
Daily: 9:00 AM–5:00 PM
Our virtual assistant is available at any time for common questions. Messages requiring personal assistance will be reviewed during our support hours.
Help Us Respond Faster
When contacting us, please include the following information where applicable:
- Order support: Your order number and the email address used at checkout
- Product compatibility: Your device model and the product link
- Damaged, defective, or incorrect items: Clear photos or videos showing the issue
- Warranty claims: Your order number and a description of the problem
Business Inquiries
For wholesale, retail, creator, or other partnership inquiries, email support@otofly.cn with the subject:
Business Inquiry – [Company or Contact Name]
Frequently Asked Questions
For quick answers about shipping, tracking, returns, compatibility, payments, and warranty coverage, please visit our FAQ page.