Warranty Policy

OTOFLY stands behind the quality of its products. This Limited Warranty applies to eligible OTOFLY products purchased directly from otofly.co or through an official or authorized OTOFLY sales channel.

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Warranty Period

Eligible OTOFLY products are covered by a 12-month limited warranty from the original date of purchase.

A valid order number, receipt, or other proof of purchase is required. Warranty registration may help us locate your purchase more quickly, but it does not extend the warranty period.

What the Warranty Covers

The warranty covers manufacturing defects in materials or workmanship that occur during normal and intended use, including:

• Manufacturing or assembly defects
• Functional failures that prevent the product from working as described
• Defective buttons, connectors, clasps, links, charging components, or other functional parts
• Non-cosmetic fitment issues when the correct product model and size were ordered
• Other verified defects that materially affect the product’s intended function

Coverage is subject to inspection and verification by OTOFLY.

Damaged, Defective, or Incorrect Items on Delivery

Please inspect your order when it arrives.

If an item is damaged during shipping, defective on arrival, incomplete, or incorrect, contact us within seven days of delivery with your order number and clear photos or videos showing the issue.

Delivery-related issues may be handled separately from the 12-month warranty under our return and refund procedures.

What the Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear
• Scratches, scuffs, dents, stains, fading, stretching, peeling, coating wear, discoloration, or the natural yellowing of clear materials
• Cosmetic changes that do not affect the product’s intended function
• Damage caused by drops, impact, crushing, liquid, fire, extreme temperatures, pets, accidents, misuse, or neglect
• Damage caused by improper installation, cleaning, maintenance, storage, or use with incompatible products or accessories
• Products that have been altered, modified, disassembled, or repaired without authorization
• Fit or compatibility issues caused by ordering the wrong device model, size, or product variant
• Loss or theft
• Counterfeit products or products purchased from an unauthorized third-party seller
• Products without valid proof of purchase
• Complimentary or promotional items, unless otherwise required by law
• Damage to a phone, watch, tablet, computer, vehicle, data, or any other connected device or personal property

OTOFLY cases and accessories are designed to provide protection during normal use, but no product can guarantee protection against every type of damage.

Warranty Solutions

If a warranty claim is approved, OTOFLY may, at its discretion and subject to applicable law:

• Repair the affected product
• Replace it with the same product or variant
• Provide a comparable replacement if the original product is unavailable
• Offer another appropriate solution based on the circumstances

Replacement products do not restart or extend the original warranty period. They remain covered for the balance of the original 12-month warranty period, unless otherwise required by law.

Availability of a particular model, size, or color cannot be guaranteed.

How to Submit a Warranty Claim

Submit a claim through our Make a Claim page:

https://www.otofly.co/pages/make-a-claim

You may also contact us through website chat or email support@otofly.cn.

Please include:

• Your order number or proof of purchase
• The full name and email address used for the order
• The product name, model, size, or variant
• A clear description of the issue
• One or two clear photos or videos showing the problem

We may request additional information or ask you to return the product for inspection. Please do not send any product back unless you have received return instructions from us.

Submitting a claim does not automatically guarantee approval. Each claim is reviewed according to the product condition, order information, evidence provided, and the terms of this policy.

Consumer Rights

This Limited Warranty does not exclude, restrict, or replace any mandatory rights or remedies available to you under applicable consumer protection laws.

Contact Us

If you have questions about warranty coverage or need assistance with a claim, send us a message through our website or email:

support@otofly.cn