Returns & Exchanges

We want you to feel confident when shopping with OTOFLY. If your purchase is not right for you, you may request a return within 30 days of delivery of the last item in your order.

Return Eligibility

To be eligible for a return, the item must be:

Unused and undamaged
In the same condition in which it was received
Returned with all original packaging, accessories, parts, tags, and manuals
Accompanied by your order confirmation, receipt, or other proof of purchase

Please do not send an item back before your return request has been reviewed and approved.

How to Request a Return

Please include:

Your order number
The email address used at checkout
A brief description of your request
Clear photos or videos if the item is damaged, defective, or incorrect

If your request is approved, we will provide the return instructions and return address.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos showing the issue.

Once the issue has been confirmed, we will provide an appropriate solution, which may include a replacement, return, refund, or another suitable resolution.

Compatibility and Change-of-Mind Returns

Please check your device model, product size, and compatibility before ordering. Similar-looking phone cases, watch bands, chargers, and accessories may not be interchangeable.

For non-EU customers, returns resulting from an incorrect model selection, compatibility issue, or change of mind may only be accepted if the item is unused, undamaged, and returned with all original packaging and accessories.

This does not limit any statutory rights available to EU customers.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for return shipping costs and related fees.

We recommend using a trackable shipping service and keeping the shipping receipt until your refund has been completed. Customers may be responsible for return packages that are delayed, lost, held by customs, or returned because of unpaid fees or incorrect documentation.

Return shipping costs are not refundable unless otherwise required by law.

Exchanges

Direct exchanges are not guaranteed for every product, model, color, or variant.

The fastest option is usually to request a return for the original item. Once the return has been approved, you may place a new order for the item you prefer.

Order Changes, Cancellations, and Address Corrections

If you need to cancel an order or correct the shipping address, contact us immediately through our website chat or at support@otofly.cn.

Please include your order number and the requested changes. Changes or cancellations cannot be guaranteed once an order has been prepared for shipment.

Items cannot be added to an order after it has been placed. Please place a separate order for any additional products.

Exceptions and Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

Custom, personalized, or made-to-order products
Items that have been used, damaged, altered, or returned without their original parts or packaging
Final-sale or clearance items, where clearly marked
Gift cards

European Union Customers

EU customers retain all applicable statutory consumer rights.

Under our 30-day return policy, eligible EU customers may notify us of their decision to withdraw from a purchase within 30 days of delivery of the last item in the order. No reason is required.

After notifying us, the items must be sent back within 14 days. Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the item.

For an eligible withdrawal, we will refund the product price and the standard outbound delivery charge paid at checkout, where applicable. Additional costs for express or other non-standard shipping methods may not be refunded.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Banks, credit card companies, and payment providers may require additional time to process and post the refund.

We may withhold the refund until the returned item has been received or valid proof of return shipment has been provided.

If more than seven business days have passed since your refund was approved, please contact support@otofly.cn.

For complete terms and conditions, please review our Refund Policy.