FAQs

Most orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. If a product requires additional preparation time, this will be stated on its product page.

Please contact us immediately through website chat or at support@otofly.cn. Include your order number and the requested change.

We will do our best to help, but changes and cancellations cannot be guaranteed once an order has been processed or prepared for shipment.

Contact us immediately with your order number and the complete corrected address. We cannot guarantee an address change after the order has been prepared for shipment.

Please check your address carefully before completing checkout.

Please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos or videos of the item and packaging

Once the issue has been reviewed, we will provide the appropriate next steps.

Customer support can cancel your order before it gets shipped. If the package is already shipped, you must return it before we can process a refund or exchange.

If you want to cancel your order, contact us at support@otofly.cn.

If you have already received your order, see the Returns & Refunds section.

If you receive a defective, incorrect or incomplete item, please contact support@otofly.cn for help.

Orders are normally processed within 1–2 business days. Estimated delivery after dispatch is:

• United States: 3–8 business days
• Europe: 5–9 business days
• Canada: 6–10 business days
• Australia and New Zealand: 5–10 business days
• Asia: 5–9 business days
• UAE, Saudi Arabia, and Qatar: 6–11 business days
• Most other destinations: 5–12 business days

These are estimates, not guaranteed delivery dates. Weekends, holidays, customs processing, severe weather, and carrier delays may affect delivery.

Yes. Free standard shipping is available on orders over $70 USD.

Shipping charges for orders below the threshold are calculated according to the destination and displayed at checkout.

Express shipping may be available for selected products and destinations. Available options, prices, and estimated delivery times will be displayed at checkout.

Orders are shipped from our U.S. or China warehouse according to the destination and product availability.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You may also use the Track Your Order page or contact us with your order number if you need assistance.

First, check the latest tracking update. If the order has passed its estimated delivery window or the tracking has not updated for an extended period, send us a message or email support@otofly.cn with your order number.

We will review the shipment information and advise you on the next step.

Please check your mailbox, parcel locker, entrance, safe place, and surrounding delivery area. Ask household members or neighbors and contact the carrier for the exact delivery location.

If the package still cannot be located, contact us with your order number and tracking number.

International orders may be subject to duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping fee and are generally the customer’s responsibility.

Before ordering, confirm the exact model and size of your phone, watch, or other device. Devices with similar names or appearances may use different dimensions and are not always interchangeable.

Select the exact model or size listed on the product page. If you are unsure, send us your device model and the product link before placing your order.

No. MagSafe compatibility varies by case design and device model. Compatible products will clearly state “MagSafe” or “MagSafe Compatible” in the product title or description.

Please check the product details before ordering. If you are unsure, send us the product link and your phone model for confirmation.

Check the case size printed on the back of your Apple Watch or shown in the watch settings. The size is displayed in millimeters, such as 41mm, 45mm, or 49mm.

Select the matching size group listed on the product page. Compatibility can vary by band design, so please do not choose based only on the Apple Watch series.

If you are unsure, send us your Apple Watch series, case size, and the product link before ordering.

We accept Visa, Mastercard, American Express, Discover, and PayPal. The available payment methods for your location will be displayed at checkout.

Discount eligibility and combination rules vary by promotion. If multiple offers are eligible to be combined, checkout will apply or accept them. Otherwise, only one promotion or discount code may be used.

Please review the terms shown with each offer before placing your order.

Confirm that your billing address and payment information are correct, then try again or use another available payment method.

If the problem continues, contact your payment provider or send us a screenshot of the error. Please do not send full card details or other sensitive payment information.

You may request a return within 30 days after delivery of the last item in your order.

Eligible items must be unused, undamaged, and returned with all original packaging, accessories, parts, tags, and manuals. Proof of purchase is required. Statutory consumer rights remain unaffected where applicable.

Send us a message through the website or email support@otofly.cn with your order number and the item you wish to return.

Please wait for approval and return instructions before sending anything back. Unapproved returns may not be accepted.

Customers are generally responsible for return shipping unless the item is defective, damaged, incorrect, or the return is otherwise covered by applicable law.

We recommend using a trackable shipping service and keeping the receipt until the refund has been completed.

Direct exchanges are not guaranteed for every product or variant. In many cases, the fastest option is to request a return and place a new order for the correct item after the return has been approved.

Contact us before returning anything so we can confirm the available options.

For non-EU customers, compatibility or change-of-mind returns may be accepted only when the item is unused, undamaged, and complete with its original packaging and accessories.

EU customers’ statutory withdrawal rights remain unaffected where applicable.

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method.

Banks and payment providers may require additional processing time. If more than seven business days have passed since your refund was approved, contact support@otofly.cn.