FAQs

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

To check your order status, simply log into your account and click "Order History."

Currently only PayPal payment is supported, credit card payment is not supported.

Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We hope you will love everything that you order from us but if something isn’t quite right, you have 7 days from the delivery date to submit a return request and 14 days to return the item(s) back to us. Learn more

We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary, based on the specified delivery method, shipping address and total price of the merchandise in your cart.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at support@otofly.cn with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

It depends on where you are. Orders in the US take 3-6 business days to arrive. Overseas deliveries may take 4-10 days. Shipping details will be provided in your confirmation email.